Error: Someone is already using this email. Try another.

[sankara Rao Kalagadandu]

We were changed email address from AAA@jts.com to AAA@PTS.com from Managed account as suggested by Atlassian compnay, but some user they have 2 user accounts AAA@JTS.com and AAA@PTS.com.

AAA@JTS.com is using Bitbucket

AAA@PTS.com using Jira and confluence

We are trying to replace AAA@JTS.com with AAA@PTS.com to access Bitbucket, Jira, confluence. Both accounts are "managed users"

But after replace the email users lost access to History(previous data)

[Theodora Boudale · Accepted solution]

Hi,

Thank you for reaching out.

Both Bitbucket Cloud and Jira/Confluence Cloud use Atlassian accounts for authentication. An Atlassian account is the one for https://id.atlassian.com/ and it is used to provide single login to multiple Atlassian Cloud products.

Right now, it sounds like your users may have two Atlassian accounts, one for AAA@JTS.com and another one for AAA@PTS.com.

Normally, if a certain email address is already in use by an Atlassian account, you won't be able to change the email of another Atlassian account to this one.

We will need to look into the status of your accounts at the moment and advise you on the next steps in a support ticket. I see that you have already created a support ticket for this issue. Please leave a comment on the support ticket and provide the exact same information you have shared in the community post so that the engineer working on your ticket can help you.

Kind regards,
Theodora