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Error: Someone is already using this email. Try another.

sankara Rao Kalagadandu June 26, 2023

We were changed email address from to from Managed account as suggested by Atlassian compnay, but some user they have 2 user accounts and is using Bitbucket using Jira and confluence

We are trying to replace with to access Bitbucket, Jira, confluence. Both accounts are "managed users"

But after replace the email users lost access to History(previous data)

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 28, 2023


Thank you for reaching out.

Both Bitbucket Cloud and Jira/Confluence Cloud use Atlassian accounts for authentication. An Atlassian account is the one for and it is used to provide single login to multiple Atlassian Cloud products.

Right now, it sounds like your users may have two Atlassian accounts, one for and another one for

Normally, if a certain email address is already in use by an Atlassian account, you won't be able to change the email of another Atlassian account to this one.

We will need to look into the status of your accounts at the moment and advise you on the next steps in a support ticket. I see that you have already created a support ticket for this issue. Please leave a comment on the support ticket and provide the exact same information you have shared in the community post so that the engineer working on your ticket can help you.

Kind regards,

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