Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,555,468
Community Members
 
Community Events
184
Community Groups

Error: Logon failed, use ctrl+c to cancel basic credential prompt.

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote url
Output:
Error: Logon failed, use ctrl+c to cancel basic credential prompt.

 

6 answers

1. Go to Tools in Sourcetree > Options >Authentication

2. Delete account from there.

3. Then click On Add button and refresh OAuth Token 

4. After success ... Get On Your Work 

Save my  life!!!!

Like Tarun Kumar likes this

Thanks 👏

Like Tarun Kumar likes this
Like Tarun Kumar likes this
Like Tarun Kumar likes this
Like Tarun Kumar likes this

thanks it works

Thank you! Refresh helped

thank you, thank you, thank you, thank you, thank you, ...

magonzalezaGit
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 11, 2023

I love you !!!!!

I had a same problem on Windows 10.

None of those answers did not work for me. I finally found that git version could be the problem. After upgrade git version I have no more authentication issue.

$ git update-git-for-windows

 

 

this worked for me thank you

I understood some bug issues. A very nice short answer.. Thanks..

This saved my life. Thank you

Thanks!!! I only had to update!!!

thanks! saved my life!

I resolved this after I did the following.

  1. Sourcetree > Tools > Options > Authentication.
  2. Click on the account listed,
  3. Click 'Edit'
  4. Under Credentials, click Refresh OAuth Token.

If you are still getting this error for Visual Studio 2019 and updating GCM is not working then please use app password instead of your regular BitBucket login password as of Mar 1 2022 BitBucket stopped using regular password for API based authentication. See reference

https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231

I followed @Theodora Boudale instructions above, but went a step further by authorizing adding my Github account.

Here's what I did -- Click on "authentication" >> "Add" >> set "Host service" to Github from the dropdown list >> "Preferred protocol" HTTPS >> "Authentication" to OAuth, enter you Github user name, it'll prompt you for password and would redirect you to a github page to login, and then it will show a page with Source tree and github logos with a list of access permission, and a CTA to confirm.

Hopefully it works for anyone seeking some assistance! 

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 25, 2020

Hi Pradip,

I would like to ask for some additional information so we can better help you:

1. Are you using a Git GUI client when you receive this error? If so, could you please let us know which one?

2. Is the repo you are working on hosted in Bitbucket Cloud (https://bitbucket.org/) or in Bitbucket Server (self-hosted instance)?

3. What operation are you doing when you get this error?

4. Is there any additional output mentioning an authentication issue, incorrect password, or anything similar?

5. What is the operating system on the machine you are working when you get this error?

Kind regards,
Theodora

sourcetree.png
Hi Theodora 
i have the same issue when i try to push. Sourcetree ask me for the credentials but always show same logon failed


Like John Stanley likes this
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 27, 2020

Hi @Ronny Alvarado ,

This issue indeed seems to be related to authentication. I believe that SourceTree may be using incorrect stored credentials.

My suggestions are:

1. Clear any stored credentials from SourceTree for https://github.com/

On Windows
  a. On the tool bar click "Tools" >> click "Options"
  b. On the "Options" window click "Authentication" tab
  c. Identify stored credentials to GitHub and remove them.

On Mac
  a. Click Sourcetree > Preferences >> Accounts
  b. On Accounts tab, remove stored credentials.

2. Additionally, clear any stored credentials for https://github.com/ from Windows Credential Manager (if you're on Windows) or from Keychain Access (if you are on Mac).

Then try to pull or push again. Please feel free to let me know how it goes.

Kind regards,
Theodora

Like spryce likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events