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Error: Logon failed, use ctrl+c to cancel basic credential prompt.

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote url
Error: Logon failed, use ctrl+c to cancel basic credential prompt.


2 answers

I had a same problem on Windows 10.

None of those answers did not work for me. I finally found that git version could be the problem. After upgrade git version I have no more authentication issue.

$ git update-git-for-windows



this worked for me thank you

0 votes

Hi Pradip,

I would like to ask for some additional information so we can better help you:

1. Are you using a Git GUI client when you receive this error? If so, could you please let us know which one?

2. Is the repo you are working on hosted in Bitbucket Cloud ( or in Bitbucket Server (self-hosted instance)?

3. What operation are you doing when you get this error?

4. Is there any additional output mentioning an authentication issue, incorrect password, or anything similar?

5. What is the operating system on the machine you are working when you get this error?

Kind regards,

Hi Theodora 
i have the same issue when i try to push. Sourcetree ask me for the credentials but always show same logon failed

Hi @Ronny Alvarado ,

This issue indeed seems to be related to authentication. I believe that SourceTree may be using incorrect stored credentials.

My suggestions are:

1. Clear any stored credentials from SourceTree for

On Windows
  a. On the tool bar click "Tools" >> click "Options"
  b. On the "Options" window click "Authentication" tab
  c. Identify stored credentials to GitHub and remove them.

On Mac
  a. Click Sourcetree > Preferences >> Accounts
  b. On Accounts tab, remove stored credentials.

2. Additionally, clear any stored credentials for from Windows Credential Manager (if you're on Windows) or from Keychain Access (if you are on Mac).

Then try to pull or push again. Please feel free to let me know how it goes.

Kind regards,

Like spryce likes this

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