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Error 500 Accessing the Market place

When trying to access the Atlassian market place from a customers bitbucket server  we get an error 500 for both of the following URLS

  • https://<domain>:8443/plugins/servlet/upm

When reviewing the logs of the this server i see there is a unable to verify the servlet plugin license

Has anyone ran into this before or any suggestion on trouble shooting to try to understand the root cause of this issue? 

3-Apr-2021 06:03:07.881 SEVERE [http-nio-8443-exec-7] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [plugins] in context with path [] threw exception

com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.

        at com.atlassian.cache.memory.DelegatingCachedReference.get(

        at com.atlassian.cache.hazelcast.HazelcastAsyncHybridCachedReference.get(

        at com.atlassian.cache.compat.delegate.DelegatingCachedReference.get(



        at com.atlassian.upm.servlet.PluginManagerHandler.getLicensedHostUsers(

        at com.atlassian.upm.servlet.PluginManagerHandler.getContext(

        at com.atlassian.upm.core.servlet.UpmServletHandler.handle(

        at com.atlassian.upm.core.servlet.UpmServletHandler.handle(

        at com.atlassian.upm.servlet.PluginFinderServlet.doGet(

        at javax.servlet.http.HttpServlet.service(

        at javax.servlet.http.HttpServlet.service(

        at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(

        at javax.servlet.http.HttpServlet.service(

        at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(

        at javax.servlet.http.HttpServlet.service(

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(

        at com.atlassian.stash.internal.web.filters.StandardResponseHeadersFilter.doFilterInternal(

        at org.springframework.web.filter.OncePerRequestFilter.doFilter(

        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(

        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(

        at com.atlassian.johnson.spring.web.filter.BypassableDelegatingFilterProxy.doFilter(

        at com.atlassian.johnson.spring.lifecycle.LifecycleDelegatingFilterProxy.doFilter(

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(


        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(


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