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Error 500 Accessing the Market place

When trying to access the Atlassian market place from a customers bitbucket server  we get an error 500 for both of the following URLS

  • https://<domain>:8443/plugins/servlet/upm
    https://<domain>:8443/plugins/servlet/upm/marketplace

When reviewing the logs of the this server i see there is a unable to verify the servlet plugin license

Has anyone ran into this before or any suggestion on trouble shooting to try to understand the root cause of this issue? 

3-Apr-2021 06:03:07.881 SEVERE [http-nio-8443-exec-7] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [plugins] in context with path [] threw exception

com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.

        at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:83)

        at com.atlassian.cache.hazelcast.HazelcastAsyncHybridCachedReference.get(HazelcastAsyncHybridCachedReference.java:64)

        at com.atlassian.cache.compat.delegate.DelegatingCachedReference.get(DelegatingCachedReference.java:22)

        at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getHostApplicationLicenses(AbstractHostLicenseProvider.java:266)

        at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getHostApplicationLicenseAttributes(AbstractHostLicenseProvider.java:363)

        at com.atlassian.upm.servlet.PluginManagerHandler.getLicensedHostUsers(PluginManagerHandler.java:111)

        at com.atlassian.upm.servlet.PluginManagerHandler.getContext(PluginManagerHandler.java:88)

        at com.atlassian.upm.core.servlet.UpmServletHandler.handle(UpmServletHandler.java:91)

        at com.atlassian.upm.core.servlet.UpmServletHandler.handle(UpmServletHandler.java:62)

        at com.atlassian.upm.servlet.PluginFinderServlet.doGet(PluginFinderServlet.java:50)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

        at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

        at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:45)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

        at com.atlassian.stash.internal.web.filters.StandardResponseHeadersFilter.doFilterInternal(StandardResponseHeadersFilter.java:65)

        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)

        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)

        at com.atlassian.johnson.spring.web.filter.BypassableDelegatingFilterProxy.doFilter(BypassableDelegatingFilterProxy.java:51)

        at com.atlassian.johnson.spring.lifecycle.LifecycleDelegatingFilterProxy.doFilter(LifecycleDelegatingFilterProxy.java:38)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)

        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

 

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DEPLOYMENT TYPE
SERVER
VERSION
4.14.0
TAGS
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