Error 400 raised when trying to upgrade a BitBucket app to data center

Question

My company is currently using BitBucket Server 7.4.4. It is installed on a Windows server with a SQL Server database. All connections between this server and the outside world is filtered by a proxy that performs DPI (intercept HTTPS connections) and prevent connections to any resources except for the Atlassian marketplace.
 
I am testing an upgrade from server licenses and some of my apps such as PR-Booster need to be updated to this license type. However when clicking on the "update to data center" button, I get an error with this stack trace below:

POST /rest/plugins/1.0/com.bit-booster.bb-key/license/crossgrade HTTP/1.1" c.a.u.r.r.AppCrossgradeResource Error crossgrading license for com.bit-booster.bb

com.atlassian.upm.mac.HamletException$HttpException: error 400

at com.atlassian.upm.mac.HamletClientPacProxyImpl.getRedirectLocationFromRequest(HamletClientPacProxyImpl.java:211)

at com.atlassian.upm.mac.HamletClientPacProxyImpl.crossgradeAppLicense(HamletClientPacProxyImpl.java:270)

at com.atlassian.upm.rest.resources.AppCrossgradeResource.getLicense(AppCrossgradeResource.java:47)

Sebastien Gamby · Answer

This is worth a try. I will update the post with the results. I need to go through red tape so it might take a week

Daniel Eads · Answer

Hi @Sebastien Gamby ,

It's possible that Bitbucket Server is trying to contact my.atlassian.com for licensing information. Does your proxy server have a block log that you can check to see which connections are being denied?

If not, I might suggest trying a wildcard allow for *.atlassian.com while you work through the licensing changes and see if that resolves the 400 error.

Cheers,
Daniel