Elasticsearch access denied

After upgrading our stash instance to the latest version of Bitbucket server we received the new code search functionality and everyone in the team was happy! We then migrated our database from MySQL to MS SQL and moved our server from Centos to windows server 2012 (in that order).  Search is now not working (sad) and when clicking on test in the search settings we are getting "Access to Elasticsearch was denied. Check username and password.".

We've checked the obvious things like firewall etc.. any ideas?

4 answers

0 vote
Adam Ahmed Atlassian Team May 22, 2016

I can't help you unfortunately, but I'd suggest opening an issue at support.atlassian.com. They might be able to look at logs form your instance and see if anything pops up. Good luck!

Thanks, opened a support ticket on Friday smile

I have the same problem. I found some config parameters in elasticsearch\config-template\buckler\buckler.yml but if I use the credentials configured there, access isn't granted.

Did you found solution ?

I came across this and later found an answer. 

My port 7992 was stuck to an old process. I checked by typing the following command in (Linux) while bitbucket was turned off:

netstat -tlp

In the right column, it will list the process ID (PID). It needs to get stopped/killed. DON'T DO WHILE BITBUCKET IS RUNNING.

kill -9 [PID]

ex. kill -9 3792

Now start up bitbucket again and your good to go.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

26,415 views 26 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you