Domain / emails on Suppression List?

a_romashkin November 15, 2022

Hello, 

Please check my domain/emails in suppression list and remove these. 

I can't get a link to change my account password.

Thanks,

Alex

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2022

Hi @a_romashkin,

No emails from your domain are on our suppression list.

I can see several emails sent from Atlassian to your email address over the last 7 days, and all of them show to have been delivered to your mail server.

Additionally, I triggered a password reset email for your email address just a few minutes ago (I am referring to the email address of the community account you used to make this post), and our logs show it has also been delivered to your mail server. Can you please check if you have received that? Please make sure to check your Spam folder as well.

Kind regards,
Theodora

a_romashkin November 16, 2022

please check <removed_for_privacy> domain

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2022

Hi @a_romashkin,

This is the domain I checked, I can see the email of the community account you used to make this post. I removed the domain from your post to protect your privacy.

Kind regards,
Theodora

a_romashkin November 16, 2022

@Theodora Boudale

my email address of the community account with "net" domain name  and i received password recovery mail

I need to recover password for "org" domain with the same name
please check again

thanks

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2022

Hi @a_romashkin,

My apologies, I was too fast and I didn't notice the difference.

I checked the domain with '.org' and there was one email address in the suppression list which I have cleared.

Could you please request a new password reset email now?

Kind regards,
Theodora

a_romashkin November 16, 2022

Problem solved, thanks.

Like Theodora Boudale likes this
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2022

That's good to hear, you are very welcome!

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
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November 15, 2022

Welcome to the Atlassian Community!

We, the Community, have no access to do this.  You'll need to give us your domain (not whole email) and hope we can get this over to Atlassian at some point, or raise a support request at https://support.atlassian.com/contact

a_romashkin November 16, 2022

del

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