Domain / emails on Suppression List?

[a_romashkin]

Hello, 

Please check my domain/emails in suppression list and remove these. 

I can't get a link to change my account password.

Thanks,

Alex

[Theodora Boudale]

Hi @a_romashkin,

No emails from your domain are on our suppression list.

I can see several emails sent from Atlassian to your email address over the last 7 days, and all of them show to have been delivered to your mail server.

Additionally, I triggered a password reset email for your email address just a few minutes ago (I am referring to the email address of the community account you used to make this post), and our logs show it has also been delivered to your mail server. Can you please check if you have received that? Please make sure to check your Spam folder as well.

Kind regards,
Theodora

[a_romashkin]

please check <removed_for_privacy> domain

[Theodora Boudale]

Hi @a_romashkin,

This is the domain I checked, I can see the email of the community account you used to make this post. I removed the domain from your post to protect your privacy.

Kind regards,
Theodora

[a_romashkin]

@Theodora Boudale

my email address of the community account with "net" domain name  and i received password recovery mail

I need to recover password for "org" domain with the same name
please check again

thanks

[Theodora Boudale]

Hi @a_romashkin,

My apologies, I was too fast and I didn't notice the difference.

I checked the domain with '.org' and there was one email address in the suppression list which I have cleared.

Could you please request a new password reset email now?

Kind regards,
Theodora

[a_romashkin]

Problem solved, thanks.

[Theodora Boudale]

That's good to hear, you are very welcome!

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

We, the Community, have no access to do this.  You'll need to give us your domain (not whole email) and hope we can get this over to Atlassian at some point, or raise a support request at https://support.atlassian.com/contact

[a_romashkin]

del