Do extra build minutes expire?

In our team we have Free plan (we are just 2), but some months pipelines build minutes are not enough for us, so we are considering buying extra minutes.

If we buy the 1000 minutes extra for 10$, after the billing month ends those minutes we have bought are kept until we consume them or they are reset?

We are a very small team and with 1000 minutes we can work for some months.

Thanks!

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Hi Marta! The minutes are always reset at the beginning of the month, this means that even if you had extra minutes remaining they'll be reset back to 0, it's not possible to carry them forward. 

Let us know if you have any questions!

Best regards,

Ana

Sorry, by "the minutes" you mean the 1,000 paid-for minutes, not the 50 free minutes per-month, is that right? Nowhere in the Plans and billing document is that limitation mentioned. In fact the opposite (that the 1,000 minutes do not expire) is implied by "we'll automatically charge you $10 for additional 1,000 build minutes and $10 / month for additional 100 GB file storage". The use of "$10" vs. "$10 / month" suggests the hours are not limited to the month they're purchased in.

Ana Retamal Ortiz Atlassian Team Tuesday

Hi Michael, I've just contacted the Billing team and they confirmed that the additional minutes will NOT roll over, all the minutes expire at the end of the month. I've sent them your concerns and they'll update the article to make it more clear.

Let us know if you have any other questions, 

Ana

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