Despite being logged in correctly, the Cloning tool is not allowing cloning to occur.

[Caden C Maners]

Logged in to bitbucket account, but does not allow cloning to occur. Detects as an invalid URL.

[Ben]

Hi Caden,

May I know which protocol is affected when you attempt to execute the clone command in a terminal? Is it SSH or HTTPS (or both)? Please provide any error message you see when you attempt this and try both protocols to determine if one is working.

Cheers!

- Ben (Bitbucket Cloud Support)

[Caden C Maners]

HTTPS:

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote [REDACTED]
Output:
Error: remote: Invalid credentials
fatal: Authentication failed for '[REDACTED]'

SSH:

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote git@bitbucket.org:[REDACTED]
Output:
Error: FATAL ERROR: Network error: Software caused connection abort
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

[Ben]

Hi Caden,.

The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:
https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231

You will need to make use of an App Password for communicating to GIT via HTTPS.
We have documentation for usage of app passwords at the following link:
https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password 

Essentially, when connecting via HTTPS you will use your App Password alongside your username seperated with a ":" character.

Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the *AppPassword*:

git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git

The same applies when performing git clone:

git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

[Ben]

May I also know what software you are using? The SSH error seems to relate to a software-specific problem.

Cheers!

- Ben (Bitbucket Cloud Support)