Logged in to bitbucket account, but does not allow cloning to occur. Detects as an invalid URL.
Hi Caden,
May I know which protocol is affected when you attempt to execute the clone command in a terminal? Is it SSH or HTTPS (or both)? Please provide any error message you see when you attempt this and try both protocols to determine if one is working.
Cheers!
- Ben (Bitbucket Cloud Support)
HTTPS:
Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote [REDACTED]Output:Error: remote: Invalid credentialsfatal: Authentication failed for '[REDACTED]'
SSH:
Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote git@bitbucket.org:[REDACTED]Output:Error: FATAL ERROR: Network error: Software caused connection abortfatal: Could not read from remote repository.
Please make sure you have the correct access rightsand the repository exists.
Hi Caden,.
The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231
You will need to make use of an App Password for communicating to GIT via HTTPS.We have documentation for usage of app passwords at the following link:https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password
Essentially, when connecting via HTTPS you will use your App Password alongside your username seperated with a ":" character.
Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the *AppPassword*:
git remote set-url origin https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
The same applies when performing git clone:
git clone https://USERNAME:APP_PASSWORD@bitbucket.org/workspaceID/reposlug.git
I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).
Hope this helps.
May I also know what software you are using? The SSH error seems to relate to a software-specific problem.
It looks like you're new here. Sign in or register to get started.
