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Descrepency between ussers and members

Jeff Williamson
Jeff Williamson September 11, 2018

I just took over administering my work's Account, and i'm confused

 

My .../profile/members page shows 18 users, 

but my 

../plan-users/ shows 41.

 

what gives?

 

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2018

Hi Jeff, welcome to the Community!

Are you referring to a Bitbucket Team account? I've created a Support ticket for you as we need to know to which accounts are you referring to and we'll have to exchange some information with you that might be private.

You should be receiving an email notification soon, one of my colleagues will contact you soon to continue helping you with this :) 

If you need assistance with anything else, let us know!

Best regards,

Ana

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Jeff Williamson
Jeff Williamson September 13, 2018

Thanks, No one has contacted me yet. And yes this is a Team account.

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 17, 2018

Hi Jeff, I just checked and I could see that my colleague Gabriel is providing you assistance at the moment. If you need anything else, please let us know and we'll be happy to help!

Cheers,
Ana

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