Could not add new user to repo

ikevin8me0 April 27, 2023

I've been trying since yesterday to add a new user to my repository and it did not go through. The error is "Issue adding new user" "The following user could not be added by email: ...". Try again.

I also tried using my alternative email address (both Gmail and non-Gmail), and it didn't work.

Can someone help or how can I get help?

3 answers

2 votes
Keenan Erwin April 28, 2023

Yep having the same issue.

1 vote
Dominik Groß April 28, 2023

same issue here. please fix this asap

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2023

Hi everyone,

There is currently a bug that prevents sending invitations to someone who does not have a Bitbucket Cloud account yet:

The workaround is to:

1. Ask the user to create a new Bitbucket Cloud account

2. After the user creates a Bitbucket Cloud account, invite the user

Please feel free to reach out if you have any questions.

Kind regards,
Theodora

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