Could not add new user to repo

ikevin8me0 April 27, 2023

I've been trying since yesterday to add a new user to my repository and it did not go through. The error is "Issue adding new user" "The following user could not be added by email: ...". Try again.

I also tried using my alternative email address (both Gmail and non-Gmail), and it didn't work.

Can someone help or how can I get help?

3 answers

2 votes
Keenan Erwin April 28, 2023

Yep having the same issue.

1 vote
Dominik Groß April 28, 2023

same issue here. please fix this asap

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 28, 2023

Hi everyone,

There is currently a bug that prevents sending invitations to someone who does not have a Bitbucket Cloud account yet:

The workaround is to:

1. Ask the user to create a new Bitbucket Cloud account

2. After the user creates a Bitbucket Cloud account, invite the user

Please feel free to reach out if you have any questions.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events