Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,444
Community Members
 
Community Events
165
Community Groups

Connect to Circle Ci fails

Hi there,

I'm having troubles connecting BitBucket to CircleCi:

  • On CircleCi, I click Connect in my account integrations
  • I get the error "The identity provided by your VCS service is already associated with a different account. Please try logging in using that account or contact us for further help."
  • On my BitBucket account, I can see in the App Authorizations a line for Circle CI

But I cannot see pipeline info in CircleCI from my BitBucket PR.

Has anyone already encountered this issue?

Thanks

1 answer

0 votes
Syahrul Atlassian Team Nov 07, 2021

Hi @Alexandre

Welcome to the community!

The error indicates that you already have an existing integration installed between CircleCI and Bitbucket, I would suggest checking with your team if anyone already has installed the integration previously as it may cause conflict.

Once verified, re-install the integration using an admin account on both CircleCI and Bitbucket to avoid permission issues.

If you still have an issue viewing the build status in your Pull request after re-installing the integration please get back to me so we can troubleshoot the issue further.

Cheers,
Syahrul

Hi @Syahrul

Thanks for your response! I had already done those checks.

CircleCi happened to have a problem on my account. My admin contacted their support and they could remove the issue.

Cheers,

Alexandre

Like Syahrul likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,214 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you