Cannot see the repositories of my project and team

[Nagendra_Gounipalli]

I am able to login to bitbucket with my credentials but, I am not able to access repositories related to my team or project and even not getting mails from atlassian to my registered mail. Facing this issue since one month. Please try to fix ASAP. Thank you..!

[Theodora Boudale · Accepted solution]

Hi @Nagendra_Gounipalli ,

I checked in our system and I cannot find a Bitbucket Cloud account with an email same as your Community account (the one you used to post this question).

Were you previously able to access your team's projects and repositories?
Or did you never have access, and they sent you an invitation but you haven't received it?

If you can let me know the email of your Bitbucket Cloud account and the URL of your company's workspace/repos, I can look into this issue for you.

If you don't feel comfortable sharing this info publicly, you can open a ticket about this issue with Bitbucket Cloud support team via https://support.atlassian.com/contact/#/. In "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

[Nagendra_Gounipalli]

Hi Theodora,

I am not receiving any mail from atlassian.com.

One of my teammate sent an invitation but I didn't received yet.

I logged into bitbucket(bitbucket.org) successfully using my credentials but my teammates are not able to add to repository. They can't even find my account.

[Theodora Boudale]

Hi @Nagendra_Gounipalli ,

Is this issue with the email that you use in your https://community.atlassian.com/ account?

I checked in our system, and I found a hard bounce event for that email, created on 18th October 2020, with the error message:

550: 550 Invalid Recipient

It is possible that an invitation was sent before the email account was operational. The hard bounce informs us that the email does not exist and it is then placed in a suppression list, as we no longer try to send to non-existing emails.

I went ahead and removed your email from the suppression list.

Could you please ask one of your teammates to send you a new invitation now?

A new invitation needs to be sent, as the previous ones were dropped.

If this concerns an account with an email different than the email of your Atlassian Community account, please let me know what this other email is (or reach out to the support team) so we can check that specific email.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora