Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Cannot delete my atlassian / bitbucket account

Deleted user August 28, 2023


I'm trying to close my account on atlassian / bitbucket and finding it practically impossible. 

Your account can't be deleted because:

  • This account is related to active accounts that are set to AUTO-RENEW.
    This account is the primary billing contact for one or more products.
    This account is a technical contact for one or more products.
    To continue deleting this account the account owner needs to visit and designate a different user as a billing and technical contact.

When I go to it wants me to create an organization ?

When attempt either of the highlighted areas below it takes me back to my account I cant delete, or my empty Bitbucket page.
It feels like Im just going around in circles at this point.Image 159.png

1 answer

1 accepted

0 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2023

Hi Johan,

I can see that you have deleted two Bitbucket Cloud workspaces from your side. As per what is described in our documentation Delete an account | Bitbucket , it might take up to 30 days for a resource to be completely deleted from our systems. This is why it is technically still tied to your account. Unfortunately - we are not able to expedite this process.

You will need to wait 30 days from the day of deletion before you may remove your Atlassian account. As far as I can see, this will be no earlier than 28th September 2023.


- Ben (Bitbucket Cloud Support)

Deleted user August 30, 2023

Thanks so much! I will do so :)

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events