Cannot add users even though I'm under 5 total

[Kaila Beattie]

Hi,

I only have one user in each of my two repositories but am getting an over the 5 limit error when I add some new.

How do I fix this?

[REDACTED]

Thanks for your help,

Kaila

[Ben]

Hi @Kaila Beattie 

I can see that 5 users are present against your workspace, the user limit is a total of all of the users who are present on your workspace and are not calculated on a per-repository basis.

Please follow the instructions on this article to view a list of the users on your workspace, and remove any that are not needed:

• https://confluence.atlassian.com/bbkb/how-to-remove-bitbucket-cloud-users-from-the-plan-1217306510.html

Cheers!

- Ben (Bitbucket Cloud Support)

[Kaila Beattie]

Thanks Ben.  I don't have access to this page and we cannot fingure out who does.  Is there way to tell who the admin is on this account?

[Ben]

Hi @Kaila Beattie 

There are now 3 members in your workspace, so you should not exceed this limit by inviting 2 more users. I can't reveal the name of the admin on this community post as it is a public forum - but they're a developer.

Cheers!

- Ben (Bitbucket Cloud Support)