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Cannot access Bitbucket after logging into Atlassian Start Page

Hello all,

I am trying to access Bitbucket from a fresh install of Chrome on a new mac. When I log in with my Atlassian account, I can get to the start page and access all of that content. Yet when I click on Bitbucket and try to open it up in a new page, I get another log in prompt at the top of the screen and when I use my credentials for Atlassian, it either won't work or it redirects me to a page with the following text: "You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again." 

I have cleared both the cookies and cache several times to no avail. I have also changed my password multiple times thinking that was the problem but it wasn't.

Has anyone else gotten this before and found a solution? Thank you for reading this and trying to help me out!

1 answer

1 accepted

1 vote
Answer accepted
Norbert C Atlassian Team Dec 13, 2021

Hi Alex,

Thank you for contacting Atlassian Community! I'm Norbert from Bitbucket Cloud Support, it's nice to meet you! Also, welcome to the Atlassian Community :)

When I reviewed your account, I could see is that it was in a "dormant" state as you haven't logged in to this account for a while. I'd like to inform you that I've reactivated your accont.

Can you let me know whether if you can access your account?

I'm looking forward to hear from you, Alex.

Have a great day ahead!

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

Hi Norbert,

Yes that worked, thank you so much!

-Alex

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