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Can't login to bitbucket

Ivan Levchuk Jun 27, 2016

I can't login to bitbucket. I have error message either "Invalid username/email or password." or "You can't use that email address to log in. Use your Atlassian account email address instead.". But I'm using my Atlassian email address, when I recieve second error message

27 answers

18 votes

Absolutly ridiculous. Have a push pending and can't do it because there's no way the password is accepted.

8 votes
Guido Lenzi Apr 20, 2018

This is just absurd

5 votes
Sunil Raman Aug 09, 2018

For those struggling with Git, Bitbucket and Windows authentication, try installing the latest Windows Git Credential Manager:

Adam Cowen Aug 12, 2018

Thanks! Installing 1.17.1 fixed it for me.

I had previously tried

  • deleting bitbucket credentials from the credential cache as well as
  • logging out and back into bitbucket in the browser.

After this I was able to use the username in my bitbucket username login that pops up.

Via chocolatey I have (latest)

  • git 2.18.0
  • gitextensions 2.51.4



Like Volodymyr Lysenko likes this
Kevin Misigaro Sep 16, 2018

thanks worked for me too

Jun King Minon Nov 30, 2018

v1.18.3 worked for me. Thanks

Volodymyr Lysenko Dec 02, 2018

Works for me too. Thank you!

James Hardy Dec 03, 2018


Like Abiringira Emmanuel likes this
3 votes
Ken Teo Nov 08, 2016

After merging with Atlassian Account, I keep having issue to login bitbucket.

It keep prompting The email address or password you entered is incorrect.

But my email and password can login to Atlassian, but not Bitbucket.

In order allow me to login, I use the following step:-

1.When I try to forgot/reset password, it ask me.

It looks like you're using an Atlassian account!

To get back into Bitbucket, you'll need to reset your Atlassian account password.

The problem is Bitbucket not my Atlassian.

**I am sure which team should fix the bug, but definitely need to do something


In order for me to continue login.

2.I click "Continue" button.

3.It redirect to Atlassian reset your password page

4.Return to log in


6.tata, Then I am login.

I can't use my Atlassian email and password direct login to from Bitbucket login page.



Falak Jan 12, 2017

This still does not allow cloning of Bitbucket repos- only useful for login from website.

Like Nandhakumar likes this
2 votes
Kai Rohmer Jul 05, 2016

I fixed my issue by changing the email-address of the Atlassian Account to the one of the Bitbucket Account (before the merging). .. I used my university address for Bitbucket and private one for Atlassian...

Don't know if this helps..

2 votes
Aliaksandr Adzinets Jul 30, 2018

I was redirected to when tried to log in to my bitbucket account.

I tried to provide my bitbucket credentials at but it said they're incorrect.

Then I managed to registed a new account at for the same email address as on bitbucket.

But I ended up with two different profiles: this one, which has no access to my bitbucket projects (however now I can use it to post about my problems here lol), and my old bitbucket account which I can still access in a different browser where I already logged in at bitbucket.


Alastair Wilkes Atlassian Team Aug 01, 2018

Hi Aliaksandr,

Sorry for the inconvenience. It's probably best you file a support ticket at so we can help you personally. Thanks.


1 vote
Brian Graves Mar 08, 2017

I was having the same issue, but managed to work my way around it by logging in using the Login with Google option.  I created my account before Bitbucket transitioned to using the Atlassian Account for signin, and I must have created it using the Signin with Google option.  When it transitioned to Atlassian Account, I was prompted to create an Atlassian account, which I did, but have never been able to login to Bitbucket using those credentials.

This was a workaround for me logging into the website, but I don't think it fixes the issue of doing pulls/pushes using https (I use ssh keys).

Alastair Wilkes Atlassian Team Mar 08, 2017

Hi Brian,

Thanks for your answer. We really want to get to the bottom of this - if you have a chance, could you email with your account details? It would be very helpful - thanks!


1 vote
Ronald de Heer Sep 07, 2018

What a MESS !. Probably will switch to github

king moha yesterday

Works for me too. Thank you!

0 votes
Kai Rohmer Jul 05, 2016

got the same issue

0 votes
Sumeet R Oct 24, 2016

Were you able to fix this? I am having the same issuee

0 votes

Same issue here. What's going on?

0 votes
Kurt Koller Jan 11, 2017

I have the same problem and can no longer pull/commit to repos with https

0 votes
C9 Jan 11, 2017

Same Issue here

0 votes
Shannon Barber Feb 04, 2017

I fixed this issue by switching to FogBguz & Kiln.

0 votes
Alastair Wilkes Atlassian Team Feb 13, 2017

Hi y'all,

If any of you are still experiencing this issue, we would appreciate it very much if you could open a support ticket (either at or by emailing This is proving to be a hard one to pin down without account-specific details, so including steps to reproduce the issue (or a screencast, even better!) would be awesome.



Bitbucket Cloud PM

Lee Alderdice Apr 20, 2018

Hi Alistair,

I am having this problem having signed up to a wider collection of atlassian products I went through a password reset process.  This morning I could push and pull from BitBucket.  Having been through this process numerous times the password reset function that is being handled by what appears to Atlassian credentials for BitBucket is not cascading down.  No matter how many times I have tried I can no longer push and pull from BitBucket.

This is very frustrating having set up Jira, Confluence and Bamboo to go all in.



Lee Alderdice Apr 23, 2018 • edited

Fixed.  Thanks to a colleague who prompted me to fetch to force the overwrite of credentials on my machine.  I had removed the web and windows credentials through the Control Panel but it wasn't enough apparently (Win 10).

Went through the whole Saga of and reset BitBucket password via the recover link email.  Filled that form in, redirected to Atlassian again.  Filled that form in.  Then logged out of Atlassian, NOT BITBUCKET, to request a recovery link.

Filled in the Atlassian forms again.  Went to a local folder, any local folder and did a fetch all.  Entered the new password, changed out username for email address.  Bingo!  It worked.

All pretty simple really, a perfect example of integrated authentication between applications. 

0 votes
Robert Mason May 09, 2017

I got the same problem. I couldn't log in to HipChat or Bitbucket, but I was sure I had the right password. I had logged in only a few days previously without issue, and I got the password stored in a password saving application. I couldn't understand it.

I finally fixed it after finding this thread and seeing that people had to create an Atlassian account. I already had one, so I tried logging in to that. I was immediately told that my password had been reset, and I should check my emails and then I had to set a new password. After this, I could log in to HipChat and Bitbucket with my new password.

There was absoluitely no indication that this was the case when trying to log in to HipChat or Bitbucket. It just told me that I had an incorrect username or password, but I knew it was correct. Infuriating.

0 votes
Anderson Brandão Apr 20, 2018

This continues to happen. The problem is the Google login. 

0 votes
Guido Lenzi Apr 20, 2018 • edited

I have the same problem here.FRUSTRATING. How to fix this?

0 votes
Santosh Mantri Apr 20, 2018

Now in my case because of this issue, I cannot take a pull from my repo. It says its wrong password when i try to do a git pull.. but i can login to atlassian and get back to bitbucket web using same creds.

More importantly i cannot login directly using email and password to bitbucket but can use same username and password i can login to atlassian. I can use signin with google option on both thee application and its working fine. 

Can someone tell me how to fix the issue of git pull ?

0 votes
oetomo Apr 20, 2018

The same happen here

the weird thing is I can login to write in this forum using the reseted password for bitbucket, but cannot login to bitbucket.

let alone clone push etc to repository in bitbucket.

hope this problem cleared soon.

Lee Alderdice Apr 20, 2018

This is killing me today.  I can't get my code up to the team.

oetomo Apr 20, 2018

Weird thing happen, I try to clone and login to bitbucket account with the same user and pass I used before (which is not working) now it working. Well I did sent an e-mail to to see this page. and that the only thing I do beside writing in this page.

Worth to try?

Anderson Brandão Apr 20, 2018

Try SSH access. Worked for me.

0 votes
Daniel Azulay May 29, 2018

It's absurd that in 2018 Atlassian still has this half-baked sso setup where you have to go through 5 accounts and 20 captchas and still not be able to do a simple git pull. This is frustrating.

0 votes
Tài Nguyễn Jul 03, 2018

I have fixed the problem by logging in Bitbucket again. I see two login interfaces of this page when logging (one blue and one white).
When I login in them, I see two different paths. One of them is correct.
I think it is the mistake of Bitbucket and I hope it 'll be fixed soon.1.PNG2.PNG

Alastair Wilkes Atlassian Team Jul 04, 2018


Both paths should work. Which one isn't working for you?


Tài Nguyễn Jul 05, 2018

I have previewed two paths, and they 're here

Both of them are ok in the web and source tree, but if you use Android Studio to clone you must change the username you login.

0 votes
Steve Monro Jul 05, 2018 • edited Jun 17, 2019

Come on Atlassian. Send an update to make this work again. Gosh.  I'm seriously wanting to give up on this.

0 votes
Soham Dave Jul 09, 2018 • edited

I have a similar issue; until yesterday; I was able to navigate the web, commit using TortoiseGit no issues;

Today morning pop-up appears asking me email/user-name and password; using the same email and password I use for Atlassian account which is managed by Google.  Fails all the time

I already tried reset password but in vain; redirects me to Atlassian password reset page from where I receive the email and this does not ask me new password instead logs me back in successfully; Which is correct as my Atlassian account is hooked to Google

If I log out from Atlassian and sign back in using Google authentication and navigate to bitbucket; it's fine

But cannot use the same credentials to perform GIT operations via git commands or tortoise git or Sourcetree (tried boh email and bitbucket user name)

Error snapshot is as follows

login.PNGcommit error.PNG

BTW; I am posting this using the same account

Fix it ASAP

Soham Dave Jul 09, 2018

I found a workaround

Cancel login prompt, this will show up old not supported username and password prompt, here use your bitbucket username followed by the password



Unfortunately, you will have to perform this operation for all command

0 votes
Sorrel Brigman Jul 18, 2018

I had a similar issue and was unable to push or pull in my code editor, but could log in to either site.  I had contacted support at BitBucket, and they resynced my account, to no avail.

The solution at the following link worked for me (apparently things were cached on my machine):

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