Can't login into bitbucket account

Fábio Machado
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October 30, 2023

I cannot log in to bitbucket and end up on a Cannot Log You In page with this message:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I have tried the solutions here: 

https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html

 

Including: 

* Multiple browsers

* Incognito/private mode

 

None of that works.

1 answer

1 vote
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 30, 2023

Hi @Fábio Machado

Welcome to the community.

You can't log in to Bitbucket.org because your Bitbucket Cloud account was marked as a "Dormant" account due to not logging in to Bitbucket.org for a long period of time.

I've reactivated your BB Cloud account on my end.
Could you try logging in again?

Regards,
Mark C

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