Can't log into BitBucket

[Mark Catley]

I can't log into bit bucket. I've tried Firefox and Safari on my mac.

I can log into id.atlassian.com but when I hit the bitbucket button I get "We couldn’t log you in - You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I have no issues logging into trello the same way.

I've tried incognito mode and clearing the cookies as suggested on the community but nothing seems to work. It is a very old bitbucket account that I probably haven't logged into for 5 years or so - perhaps that's the issue? Can anyone help?

[Ben · Accepted solution]

G'day Mark!

Welcome to the Bitbucket Cloud community! :)

I've had a look at your workspace and could see that it was marked as DORMANT due to a long period of inactivity. I've just removed this flag from the account so you should be able to log in now without any issues.

Can you please check and verify this for me?

Cheers!

- Ben (Bitbucket Cloud Support)

[Mark Catley]

Thanks, it works now.