Can't change primary billing/tech contact

[Deleted user]

Hello.

I need to change the primary billing/tech contact for account SEN-5148980. I can't do it myself. I receive this error when trying to make this change: "This user can't be made primary contact because their email domain doesn't match yours, or they are using a generic email domain. They are able to promote themselves if logged in."

Please help me resolving that.

[Adeel]

These is only way you need to request to user whom you want as technical Contact to login the My Atlassian  and then make him/herself as Primary Technical Contact.

Note: User should have account on My Atlassian login then you can make him/her as Primary Technical Contact.

[Bibek Behera]

@[deleted] ,

I would suggest to get in touch with atlassian support, they can help you with the change you are looking for.

-Bibek

[Nastassia Butuzava]

@Bibek Behera  I have sent a request to Atlassian support but the are not responding. Could you please help me (CA-1592914)?
This is really important to me.
Thank you in advance

[Rabia Tahir]

Hi, were you able to get this resolved? i also dont have the option to change the billing contact