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Can't change primary billing/tech contact

Deleted user Feb 01, 2021


I need to change the primary billing/tech contact for account SEN-5148980. I can't do it myself. I receive this error when trying to make this change: "This user can't be made primary contact because their email domain doesn't match yours, or they are using a generic email domain. They are able to promote themselves if logged in."

Please help me resolving that.

1 answer

0 votes
Bibek Behera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 01, 2021

@[deleted] ,


I would suggest to get in touch with atlassian support, they can help you with the change you are looking for.



@Bibek Behera  I have sent a request to Atlassian support but the are not responding. Could you please help me (CA-1592914)?
This is really important to me.
Thank you in advance

Hi, were you able to get this resolved? i also dont have the option to change the billing contact

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