Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can't change primary billing/tech contact

Deleted user February 1, 2021

Hello.

I need to change the primary billing/tech contact for account SEN-5148980. I can't do it myself. I receive this error when trying to make this change: "This user can't be made primary contact because their email domain doesn't match yours, or they are using a generic email domain. They are able to promote themselves if logged in."

Please help me resolving that.

2 answers

0 votes
Adeel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 23, 2024

These is only way you need to request to user whom you want as technical Contact to login the My Atlassian  and then make him/herself as Primary Technical Contact.

Note: User should have account on My Atlassian login then you can make him/her as Primary Technical Contact.

0 votes
Bibek Behera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 1, 2021

@[deleted] ,

 

I would suggest to get in touch with atlassian support, they can help you with the change you are looking for.

 

-Bibek

Nastassia Butuzava
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 23, 2021

@Bibek Behera  I have sent a request to Atlassian support but the are not responding. Could you please help me (CA-1592914)?
This is really important to me.
Thank you in advance

Rabia Tahir
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 13, 2022

Hi, were you able to get this resolved? i also dont have the option to change the billing contact

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events