Can't Access Bitbucket Website

[developerchan1]

I have problem that I can't access bitbucket website https://www.bitbucket.org  in my macbook. I have tried to access in my other devices (tablet, iphone, and windows laptop). But, in other devices can load bitbucket website without any problem. But, I can still open other atlassian web like https://community.atlassian.com/ & website jira in my macbook.

I also have tried to flushing dns locally, clear browsing cache and cookies in google chrome browser, disable vpn & proxy, but still I can't access the website. And lastly, I tried to open in another browser like safari and arc. But the result was same.

Not only bitbucket website, but also I can't do git action like pull & push because can't connect to bitbucket server. I am so appreciate for any helpful solution & insight. Thank you.

[vikram · Accepted solution]

Hi @developerchan1 

Welcome to Atlassian Community 

As per the last update from bitbucket they suggested to force git to use IPV4 by adding following entry to /etc/hosts file: 

104.192.143.2 bitbucket.org

 and add the Google DNS servers to your network settings:

[developerchan1]

Hello Mr. @vikram 

First of all, thank you so much for your suggestion. After I tried your suggestion, it's still can't connect to bitbucket. However after I delete bitbucket.org from /etc/hosts, finally I can smoothly connect to bitbucket (both website or via git). Just for information, before you suggest to add/change ip address for bitbucket, there are already here with differ ip).

Thank you so much again for your resolution Mr @vikram 

[pbio-ishahak]

I did both but for me it didn't work. I already had an entry for bitbucket.org in my /etc/hosts, with a different IP. Updating it as suggested here didn't solve the problem (bitbucket.org inaccessible from my machine).

But this gave me an idea, so I totally removed the line from /etc/hosts, and called the following to force the system to use the updated file:

    sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

It solved my problem