Hey,
Without more information and a view to your architecture, this is a bit of a guess, however the PKIX pathbuilder error indicates there's an issue with your SSL certificate.
I've seen this error in the past for a few reasons, but will focus on what feels like is the more likely issue - the bitbucket service is accessing itself via a self-signed SSL certificate.
This could be cause:
- The SSL you're using publically is also self-signed - assuming your instance is publicly accessible, go to https://www.sslshopper.com/ssl-checker.html and you should get all green ticks. If you get a cross on "The certificate should be trusted by all major web browsers (all the correct intermediate certificates are installed)." then work with your infrastructure tech to get a proper SSL cert/installed
- If the above does return a green tick, then the way bitbucket accesses itself may be different to the way internet traffic is. To check, you can run the following from the command line on the server itself:
curl -vvI https://bitbucket.mycompany.com
If this fails due to a bad certificate, you're on a possible path to fix it. If it does fail, start by checking the DNS. If your public traffic goes through a load balancer that handles SSL, but your server routes it's traffic directly to itself (could be due to an entry in /etc/hosts ) then this could be your cause.
Suggest working through the above with your infrastructure team and reply with any output / findings as there might be a hint that helps identify the issue.
CCM
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