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I'm finding that can't get markdown (or even formatting using the toolbar) to work as expected.
I most often see this when writing a PR description and the problems are usually centered around code blocks and unordered lists:
For example here is what wrote in a recent PR description:
Here is what I get after I click Update Pull Request:
And this is a mild example, quit often all the bullet items have been concatenated on the same line and the code blocks look like long inline blocks instead of a solid block.
Thank you for contacting Atlassian Support, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you.
I would like to inform you that I haven't been able to reproduce the same behavior what you experience. When I created a similar PR description all the formatting was shown correctly. Please see the picture:
Can you let me know about the following, please?
Please let me know, it'll help me in the further troubleshooting.
Have a good day!
Best Regards,
Norbert
Atlassian Bitbucket Cloud Support
Hi Norbert,
To answer your questions:
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Since I couldn't create the PR in an Incognito tab, I went ahead and did it in a regular tab and then viewed the saved PR in an incognito tab.
Here is what the PR description looked like before I clicked Create Pull Request
And Here is what it looks like after click Create Pull Request (and it looks the same with in Chrome and Firefox in either regular mode or incognito.
You can view the PR at:
https://bitbucket.org/matt_schuckmann/public-test/pull-requests/3/add-readmemd
And here is a gist of the exact markdown that I pasted into the PR description:
https://gist.github.com/mschuckmann/e3d90a4fed6c46b01173b9db8eef481c
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Thank you for your detailed explanation. I would like to inform you that unfortunately this is a bug on our system. Markdown fails to render proplerly if there are multiple lines within the code block.
We have a bug ticket for this as you can see on the link below:
BCLOUD-20503 - Markdown failed to render properly if there are multiple lines within the code block
Our development team will give a first-hand update on that ticket if there's any progress made so I would suggest keeping a watch and vote for it.
You can find our bug fixing policy on the following site: Atlassian Cloud Bug Fix Policy
Please let us know if you have any further question?
Best Regards,
Norbert
Atlassian Bitbucket Cloud Support
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Hi Norbert,
Thank you for the link to the bug report. I can't believe that's a low priority bug that has existed for over a year. A fenced code block is an incredibly common thing to put in markdown when documenting code. I would think you're customers would be screaming at you to fix it. This is also something that pretty much every Markdown render I've ever used handles just fine.
Is there really no work around?
What's it gonna take to up the priority of this issue and get it fixed?
Regards,
Matt S.
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Hi @Matt Schuckmann ,
Currently the only workaround is to split the code block into multiple part rather than one code block
I've reached out to our engineering team and I'm going to update you once I get back any info from them.
Thank you for your patience.
Best Regards,
Norbert
Atlassian Bitbucket Cloud Support
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Yes @Norbert C please keep me advised on the progress towards a fix, the workaround is untenable (just imagine trying to add a 10, 20, 30, etc line code block) it gets ridiculous pretty fast.
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Thank you for your patience. I spoke with our Engineering Team, but unfortunately they weren't able to provide me an ETA for this fix.
Best Regards,
Norbert
Atlassian Bitbucket Cloud Support
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