Bitbucket service stops often in linux server

[Integra]

Hello Team,

We have facing issues in bitbucket server which the service is getting stopped automatically. Server is hosted locally in our data center in Linux server. Please check and update the resolution for our query at the earliest.

Server OS: CentOS 7

RAM: 4GB

Thanks in advance.

[Nic Brough -Adaptavist-]

Start by reading the log at the time it stops.

[Integra]

Need some clarification on this. Also please share how to review the log in Linux server.

[Nic Brough -Adaptavist-]

What's to clarify in "you need to read the log"?

Log into the server and go to <bitbucket home>/logs - open the log file in a viewer/editor

[Integra]

We have took the log file. How can i share to you?

[Integra]

Found below message in the log. Please check and update.

Caused by: java.net.SocketTimeoutException: null

[Nic Brough -Adaptavist-]

That tells us the core of the problem, but you will need to look around that error to find out more.

The error there is a generic one saying "Bitbucket was unable to contact a remote server over the network".  There should be a line shortly before or after that error that says what it was trying to connect to.  You'll need to debug that fault - it could be your network, or simply that the service at the other end of the link is down.