Bitbucket server Development panel cache

Hello, my question is similar to issue, but it doesn't help me. We've just installed Bitbucket Server(4.1) to our JIRA(6.4), setuped Application links and everything seems fine, but now im working with repo, create branches, commit some changes, create pull requests and somehow Development panel in JIRA doesn't show actual information. It can update it in random way maybe in 30min, maybe later. What the hell is going on? Is it normal behaviour?


2 answers

Hi Sergey,

When something is pushed to Bitbucket Server, an event is thrown in order to send the new information to JIRA and update the Development Panel.

JIRA also goes after new information every 30 minutes.

In case the events from Bitbucket to JIRA are failing, then you would get the behavior you're seeing, for which the data is updated only when JIRA goes after it. This could indicate a problem in the communication between the applications - maybe a problem with the Application Link.

Without knowing further about your environment, it's hard to troubleshoot this, but I'd like to link you to the Application Links Troubleshooting Guide. If necessary, you may also create a support request at so this can be further investigated.


Gustavo Refosco

Something is still wrong. In Developers tools we have correct integration with

  • Create branches
  • View branches
  • Create and view pull requests
  • View commits

permissions. But Bitbucket still doesn't trigger event to JIRA to update data. When i have unsync data within JIRA task and click on that link, i get popup with correct information.

We've been checking out our logs but there're no errors abou failed events. Can we somehow determine on which step Bitbucked event gets failed?

And one more question. Should Bitbucket throws such events with "in box" mode or should we setup some triggers or events within JIRA side?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

24,537 views 26 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you