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Bitbucket server - Communications link failure

Bitbucket self-hosted gives this error:


The following problem occurred, which prevents Atlassian Bitbucket from starting:

  • The database, as currently configured, is not accessible.
    Communications link failure


This just started happening the other day, no changes to the server or to the database. I can connect to the database manually via mysql client...

2 answers

1 accepted

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Answer accepted

I was able to resolve, or at least work around the issue. I found the following in /var/atlassian/application-data/bitbucket/log/launcher.log :

WARN: Establishing SSL connection without server's identity verification is not recommended. According to MySQL 5.5.45+, 5.6.26+ and 5.7.6+ requirements SSL connection must be established by default if explicit option isn't set. For compliance with existing applications not using SSL the verifyServerCertificate property is set to 'false'. You need either to explicitly disable SSL by setting useSSL=false, or set useSSL=true and provide truststore for server certificate verification.

Adding &useSSL=false to the end of the JDBC connection string in /var/atlassian/application-data/bitbucket/shared/ allowed bitbucket to restart successfully.

It is still not clear to me what caused this issue. The MySQL RDS configuration and the Bitbucket Server configs have been the same for months, if not years.

Bitbucket Server is end-of-life, the guides recommend against using MySQL as a backend with it, and now the configuration is less secure. But at least we are able to use the product while we come up with a plan to migrate away from it.

Hi Sam.

Your description of the issue matches one of our articles. Could you please check the article below and let us know if it helps?

Bitbucket Server as a service and the database as currently configured is not accessible error 


Douglas Gnoato

Atlassian team

I did try doing this. The error persists after restarting bitbucket server.

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