Bitbucket runner throwing error: "An error occurred whilst pulling image"

farkhnawaz November 19, 2021

Hi All, 

Its my first time using Bitbucket runners/docker. So I am completely new to this. 

I followed the instruction on the atlassian website and have installed Bitbucket runner on my Ubuntu VM.

When I run the pipeline it fails with the below error:

[2021-11-19 11:58:12,612] An error occurred whilst pulling image.
com.github.dockerjava.api.exception.InternalServerErrorException: Status 500: {"message":"Get \"\": remote error: tls: protocol version not supported"}

I installed docker using the convenience script.
I did not setup a docker repository as I am only interested in using whats available on docker hub if that makes sense...

Please do advice me as I am new to this.

I have added a screenshot of the pipeline yaml file as well.PipelineYAML.PNGRunner.PNG

Any help is appreciated. 


Some extra logs (when running pipeline second time):

[2021-11-19 13:50:22,624] Checking for step completion every PT30S seconds.
[2021-11-19 13:50:23,453] Updating step progress to PULLING_IMAGES.
[2021-11-19 13:50:23,544] Appending log line to main log.
[2021-11-19 13:50:23,780] Pulling image
[2021-11-19 13:50:24,194] Updating runner state to "ONLINE".
[2021-11-19 13:50:41,167] Pulling image maven:3.6.3.
[2021-11-19 13:50:54,193] Updating runner state to "ONLINE".
[2021-11-19 13:51:24,194] Updating runner state to "ONLINE".
[2021-11-19 13:51:54,193] Updating runner state to "ONLINE".
[2021-11-19 13:52:24,193] Updating runner state to "ONLINE".
[2021-11-19 13:52:31,137] Pulling image selenium/standalone-chrome:latest.
[2021-11-19 13:52:34,418] An error occurred whilst pulling image.
com.github.dockerjava.api.exception.InternalServerErrorException: Status 500: {"message":"Get \"\": EOF"}


2 answers

0 votes
Yash Verma December 16, 2022

getting this in bitbucket SaaS, any suggestions @Syahrul 

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 5, 2022

Hi @farkhnawaz 


Looking at the error, I believe your server using an outdated TLS and cipher hence you getting the error "remote error: tls: protocol version not supported".
You can use the following commands to check your OpenSSL version

openssl version

If you are using v1.1 then you need to upgrade your server OpenSSL version to at least v1.2 or v1.3. Upgrade will depend on your Linux distros and a quick search should give you information on how to upgrade.

Let me know how it goes


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