Bitbucket refusing connections

[Chuck Dombek]

Message displayed is:

The database, as currently configured, is not accessible.
Connection to cgslpliatdb01.centric.com:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

Hostname is correct and I have checked the port 5432 which is open and listening for Postmaster for Postgres. Postgres is accessible via psql on the server. This is running on CentOS 6.10. Any thoughts would be appreciated. 

[Christian Glockner · Accepted solution]

Hi Chuck,

How and where did you verify whether you can connect to Postgres?

I'd run telnet cgslpliatdb01.centric.com 5432 on the machine where Bitbucket Server is installed to check.

Cheers,

Christian

Premier Support Engineer

Atlassian

[Chuck Dombek]

Christian

Thanks for the suggestion. When I try to telnet from a jump box to that port I get a timeout on telnet. If I ssh to the server I am able to connect to Postgresql as the postgres user with psql. Running a ps aux I see confluence and jira processes running but no bitbucket. any other thoughts would be helpful.

Thanks

Chuck

[Chuck Dombek]

An update that is a bit alarming. We rebooted the server and everything came up correctly with no changes. We are running Bitbucket 5.10.1. I know we need to upgrade but has anyone ever encountered Bitbucket just halting like this with the database up and the ports open?