BitbucketJIRA integration only working one way

Question

We set up a application link between our JIRA server and our Bitbucket server. Both run on different host in the same network. The link from JIRA to Bitbucket works perfect. In the other direction I'm shown an 503 error.

In the other direction I'm shown an 503 error (service unavailable). If I log onto the Bitbucket server, I can open our JIRA instance.

What can I do to resolve that? Why is it only working one way?

Marcel Ruetjerodt · Answer

Sorry, we don't use reverse proxies. But I think you are on the right track. I will reach out company internal again. Maybe the server our Jira is running on is special in some other way.

Dave Theodore [Coyote Creek Consulting] · Answer

The problem is with JIRA.  Somehow the Application Link is not happy with the way it is connecting to the JIRA Application.  Do you have a reverse proxy server ahead of JIRA? If so, have you modified JIRA's server.xml to add in the proxy configuration lines?

Marcel Ruetjerodt · Answer

Hi Dave, thanks for your reply!

We don't use SSL (both servers are behind firewall). And as far as I know, both of our servers are set up the same way and have the almost latest version of Bitbucket and JIRA.