Bitbucket<->JIRA integration only working one way

We set up a application link between our JIRA server and our Bitbucket server. Both run on different host in the same network. The link from JIRA to Bitbucket works perfect. In the other direction I'm shown an 503 error.

image.pngIn the other direction I'm shown an 503 error (service unavailable). If I log onto the Bitbucket server, I can open our JIRA instance. 


What can I do to resolve that? Why is it only working one way?


1 answer

Are you using SSL on JIRA? If so, I'd bet something is wrong with your SSL cert configuration.  Application links are pretty sensitive to SSL being set up exactly right. You may have skipped setting up the intermediate cert or need to import your JIRA self-signed cert in to the Java key store on Bitbucket. I hope that helps point you in the right direction. 

Hi Dave, thanks for your reply!

We don't use SSL (both servers are behind firewall). And as far as I know, both of our servers are set up the same way and have the almost latest version of Bitbucket and JIRA.

The problem is with JIRA.  Somehow the Application Link is not happy with the way it is connecting to the JIRA Application.  Do you have a reverse proxy server ahead of JIRA? If so, have you modified JIRA's server.xml to add in the proxy configuration lines?

Sorry, we don't use reverse proxies. But I think you are on the right track. I will reach out company internal again. Maybe the server our Jira is running on is special in some other way.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

28,426 views 26 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you