Bitbucket<->JIRA integration only working one way

We set up a application link between our JIRA server and our Bitbucket server. Both run on different host in the same network. The link from JIRA to Bitbucket works perfect. In the other direction I'm shown an 503 error.

image.pngIn the other direction I'm shown an 503 error (service unavailable). If I log onto the Bitbucket server, I can open our JIRA instance. 

image.png

What can I do to resolve that? Why is it only working one way?

 

1 answer

This widget could not be displayed.

Are you using SSL on JIRA? If so, I'd bet something is wrong with your SSL cert configuration.  Application links are pretty sensitive to SSL being set up exactly right. You may have skipped setting up the intermediate cert or need to import your JIRA self-signed cert in to the Java key store on Bitbucket. I hope that helps point you in the right direction. 

Hi Dave, thanks for your reply!

We don't use SSL (both servers are behind firewall). And as far as I know, both of our servers are set up the same way and have the almost latest version of Bitbucket and JIRA.

The problem is with JIRA.  Somehow the Application Link is not happy with the way it is connecting to the JIRA Application.  Do you have a reverse proxy server ahead of JIRA? If so, have you modified JIRA's server.xml to add in the proxy configuration lines?

Sorry, we don't use reverse proxies. But I think you are on the right track. I will reach out company internal again. Maybe the server our Jira is running on is special in some other way.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 21, 2018 in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

1,258 views 8 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you