Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Bitbucket free up username

So I have 2 bitbucket accounts: one new, created by Atlassian account linked to personal email and one old that transferred from independent bitbucket to new atlassian linked bitbucket which uses secondary email address.

The old one uses bit bucket username which I would like to use for my new account and I no longer wish to use the old account.

I have following 2 questions: 

Q1) Is a merge between the 2 accounts possible with new one as primary?

Q2) If not, can I free up the username by deleting the old account? Is there any way to free up the username and then use it for my new account? 

1 answer

1 vote
Ana Retamal Atlassian Team Jan 02, 2020

Hi @Abhishek, welcome to the Community!

Merging Bitbucket accounts is not possible, but it's possible to achieve what you're looking for with a little workaround.  

To help you sort this out, we'll need you to submit a Support ticket so we can exchange usernames and email addresses privately :) You can do so via our portal. If there's anything else you need,  let us know!

Best regards,


Hi @Ana Retamal,


I want to keep new email id and associated data on trello. Old one only has bitbucket username that I need. I think I'll delete the old account as well. 

So, if I delete the old account will it free up the username? Or will it still remain locked in the system?

Also, Happy new year!!



Hey @Ana Retamal ,

Awating update.



Hey @Ana Retamal ,

Awaiting update.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

1,897 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you