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Bitbucket does not work

simon-xie
simon-xie August 11, 2023

Weixin Image_20230811203259.png

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simon-xie
simon-xie August 14, 2023

Hello，I finally login account again and change to other wifi for my computer.

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2023

Hi @simon-xie,

This usually indicates a server-side error. I would like to ask for some additional info to investigate:

1. Can you consistently reproduce this error if you go to the Repositories page you posted here?

2. Does this occur when you are viewing the Repositories of your own workspace or of a different workspace?

3. If the issue is still occurring, can you do the following while viewing this page:

  • open Developer tools on your browser
  • select the tab Network
  • do a hard refresh on the page

Does any of the requests in the Network tab show a status of 5** or 4**?
If so, can you select it and at the Headers tab look for a field named x-sentry-id or sentry-id? I would need the value of that field in order to look it up on our system for more info.

Kind regards,
Theodora

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simon-xie
simon-xie August 14, 2023

Hello，I finally login account again and change to other wifi for my computer.

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 15, 2023

Hi, that's good to hear, I'm glad that the issue was resolved.

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Robert Wen_Cprime_
Robert Wen_Cprime_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 11, 2023

Could you provide some context as to what operation you were performing?

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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