Bitbucket account collided with OnDemand

[Ken Novak]

I signed up for OnDemand Jira, Confluence, Bamboo and Bitbucket, with name datafacia (all users@datafascia.com). But I forgot I already created a personal account on Bitbucket, which took the name datafascia. This caused two problems.

First, our team account is called datafascia-ondemand instead of just datafascia.

Second, my account (knovak@datafascia.com) is not a member of datafascia-ondemand, so I can't see work done by my team.

We have nothing significant in the repos at datafascia-ondemand or datafascia. Can I get this fixed, to let me into the team, and to get the team space renamed from datafascia-ondemand to datafascia?

[aMarcus · Accepted solution]

When you signed up for Bitbucket OnDemand, we sent you an invitation email to join your newly created Bitbucket team. This was sent to the person who initiated the account. You'll need to find that email and click the link found within to join the team as an administrator.

If you cannot find that email, please come to support.atlassian.com and we'll help get you all sorted out.

Note that it is currently not possible to re-associate the team account that OnDemand connected with, but you can rename it once you have access. This will allow you to follow the merging guide and migrate to using the new team.