Bitbucket Workspace Not Accessible Through Switch-To Link

[Rocky Kozuch]

Hi,

I've created a Jira account and Bitbucket account, and when switching to Bitbucket in the menu, it takes me to the "Create a Workspace" page (https://bitbucket.org/account/workspaces), instead of the existing workspace for my organisation (https://bitbucket.org/my_oganisation_name/workspace/overview/).

How can I fix this?

I am not sure if this is related, but only the Jira account is visible in Atlassian Administration, but the Bitbucket account and workspace definitely exists and is accessible.

Thanks

[Theodora Boudale · Accepted solution]

Hi Rocky and welcome to the community!

Does this issue concern the Bitbucket Cloud account with the same email as your community account? I can see in our system that this account had access to a workspace that has been deleted.

• If this is the account and workspace with the issue, was the issue occurring prior to the deletion of the workspace? If the issue started occurring after you deleted the workspace, this is expected behavior, as the workspace no longer exists.
  
  
• If the issue occurs with a different Bitbucket Cloud account with another email, could you please log in https://community.atlassian.com/ with this other email and leave a comment here, so I can check the status of that account?
  
  
• Could you please confirm if you were trying to switch to Bitbucket Cloud via the menu below?
  
  
  
  

Regarding the Atlassian Administration, it is expected that Bitbucket Cloud won't show there. It will only show if you have an Atlassian Access subscription and you then connect the workspace following the steps in this blog post, section Connect your Bitbucket workspace to Atlassian Admin:

• https://bitbucket.org/blog/bitbucket-audit-logs-are-now-available-in-atlassian-access

Kind regards,
Theodora

[Rocky Kozuch]

Hi Theodora,

"Does this issue concern the Bitbucket Cloud account with the same email as your community account?"

Yes.

"If this is the account and workspace with the issue, was the issue occurring prior to the deletion of the workspace?"

I am unsure, but when I go to https://bitbucket.org/my_oganisation_name/workspace/overview/ I see:

whereas when I access Bitbucket from the menu (as per your screenshot in point #3), I see the following (and the URL is different: https://bitbucket.org/account/workspaces):

"Could you please confirm if you were trying to switch to Bitbucket Cloud via the menu below?"

Yes, this is how I wish to switch to Bitbucket.

[Rocky Kozuch]

"If the issue occurs with a different Bitbucket Cloud account with another email, could you please log in https://community.atlassian.com/ with this other email and leave a comment here, so I can check the status of that account?"

Here is my comment from another account. It is possible the Bitbucket account was created with this email, as our company just migrated to a new domain.

Thanks,

Rocky

[Theodora Boudale]

Hi Rocky,

Thank you for your reply and info.

The first account that you posted from did not have access to any Bitbucket workspaces, which is why you were redirected to https://bitbucket.org/account/workspaces and asked to join a workspace. I see that a new workspace was created a few hours ago and your account has access to it now, so you should get redirected to this workspace now. Please feel free to let me know if this is what happens.

If there is another company workspace, your account did not have any access to it at the time you made these posts, which is why you were not redirected there. The option from that menu will redirect you to the last workspace you accessed from the ones you are a member of. If you believe you should have access to another  Bitbucket workspace of your company, you will need to ask one of the workspace admins to invite you.

The second account that you posted from does not have access to any Bitbucket workspaces at the moment, so you will see the same page to join a workspace if you navigate to Bitbucket from https://admin.atlassian.com/. If this account becomes a member of a workspace, then the menu will redirect to that workspace.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora