Bitbucket Workspace ID Not Available

[Mark Hender]

Hi,

We are moving to Bitbucket but somehow a few years ago someone from the company had already claimed the workspace_id as our company name on their account.

Now luckily, I've resolved this by reactivating that company email address and changing the workspace_id to something else but when going back to create the actual workspace for the company I still get "This workspace ID is not available."

Is there a cooldown timeframe to get this workspace_id or is there something else I need to do as well?

[Mark Hender · Accepted solution]

Found the problem by finding another issue

If you log in to account A, then go to your avatar (bottom left corner) > Personal settings, you'll find the option to change the username of account A. When you do, 'my-id' should become available again.

I logged back into the other account and did find their username was also our company name. Changing this to something else then fixed my problem