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April 26, 2024 edited
Hi Lexi,
Can you please confirm if this concerns Bitbucket Cloud (repo URL starting with https://bitbucket.org/)? I see that your question has the tag 'bitbucket-cloud', but I don't see any Bitbucket Cloud account with your email address, so I just want to make sure that's the product you are using.
If this issue indeed concerns Bitbucket Cloud that you are using with a different email address:
Can you please confirm if you are going to Repository settings > Repository permissions > Add users or groups? Is this where the user doesn't show up when you type their name, or somewhere else?
Something may be out of sync in our systems with this user and their permissions. I can try to sync, but I need to know who that user is. Can you ask the user to log in to https://community.atlassian.com/ with the email of their Bitbucket Cloud account and leave a reply here in this post? No need to mention their email address, I will be able to see it if they leave a reply in the post.
Kind regards, Theodora
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