Bitbucket Pipeline won't finish the Build Setup

[Mario Brino]

Today we noticed that the bitbucket pipelines were starting but not finishing, basically getting stuck in the build setup. Typically we would see the pipeline running for 5-15 minutes, but it takes 1-2 hours to fail in the build setup. We are using a private image from Docker Hub. Other repositories are working just fine.

This was working just fine a couple of days ago, and today we cannot start the pipeline, otherwise it will fail after 120 minutes.

Any ideas what the possible problem with this is?

[Theodora Boudale]

Hi Mario and welcome to the community!

1. Are you running these pipelines builds on Atlassian infrastructure or are you using a self-hosted Linux Docker runner?

2. Does the build log for affected builds show any info at all in the Build Setup? If so, can you post it here?

3. Is there any error displayed next to the build log, right below the build number? If so, could you let me know what error is displayed there?

4. If you are using a self-hosted Linux Docker runner, can you please check the runner log and share the entries at the time of the failed build? (make sure to sanitize any private/sensitive data prior to sharing)

The runner log can be found in this path:

<runner_working_directory>/<runnerUuid>/runner.log

The default working directory for the runner is the /tmp directory.

Kind regards,
Theodora