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Bitbucket Lockout recovery process not working

We have a Bitbucket Server 5.16 running on a Windows server. We needed to change the IP address of our Jira server and we cannot login into bitbucket again.

I've added

set "JVM_SUPPORT_RECOMMENDED_ARGS=-Datlassian.recovery.password=xxxxxx" 

to _start-webapp.bat

and tried starting bitbucket with:


but it doesn't bring up port 7990, only when I do it from:


and if I use start_service I cannot login with the admin_recovery.

So I'm locked out of the server, any ideas?


1 answer

0 votes

Hi Walter,

If you're running Bitbucket Server as a service on Windows you need to define the JVM parameters somewhere else, see

Instead of adding the parameter to _start-webapp.bat add -Datlassian.recovery.password=xxxxxx  to the Java Options field in the service definition dialog.



Premier Support Engineer


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