Bitbucket Kubernetes runners

[POLU ANIL KUMAR REDDY]

Hi Team,

We have set up Bitbucket autoscaling runners on our Amazon EKS cluster following the official documentation.

Issue: The runners are frequently going offline. Additionally, old Kubernetes jobs are not being deleted automatically, and some pods are remaining in a "NotReady" state.

For reference: https://bitbucket.org/bitbucketpipelines/runners-autoscaler/src/master/

Regards:

Anil Reddy,

[Theodora Boudale]

Hi Anil,

I have created a support ticket on your behalf that you can find here:

• https://support.atlassian.com/requests/

Can you please run the following commands to get the pod logs and share them in the support ticket I have created?

# this is the log of the runner controller
kubectl logs app=runner-controller -n bitbucket-runner-control-plane > runner-controller.log

# this is the logs of the specific runner
kubectl logs pods <pod-name> > runner.log
kubectl describe pods <pod-name> > runner-describe.txt

The support ticket is visible only to you and Atlassian staff, so anything you post there won't be publicly visible.

Please note that issues with networking, custom infrastructure configuration, are outside the scope of our support. However, we can do an initial investigation based on the logs and let you know if this is something we can assist with or not.

In case of unsupported issues, you can also reach out to our autoscaler group here:

• https://community.atlassian.com/t5/Bitbucket-Pipelines-Runner/gh-p/bitbucket-runner-autoscaler-4k8s

Kind regards,
Theodora