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Bitbucket: Issue-Only Users (No Repo Access)

At the moment, we're only using Bitbucket, not Jira or Confluence. We have a dedicated tester. Is there a way to add that person in Bitbucket so they can submit issues but NOT have access to the code repository?


6 answers

2 votes
Ana Retamal Atlassian Team May 31, 2018

Hi David, welcome to the Atlassian Community!

Besides the issue tracker permissions, do you want your tester to not be able to contribute to the code, or to not see it at all?

If you have a private issue tracker and give your tester read permissions to the repo, he'll be able to submit issues and also to see the repo, but they won't be able to make any changes to the code. 

Read: Allows users to view, clone, and fork the repository code but not push changes. Read access also allows users to create issues, comment on issues, and edit wiki pages.

If you don't give him any access to the repo, then he won't be able to see the issue tracker at all.

Alternatively, you can make the tracker public which means that anyone can view/create/comment on issues but the code repository will be private and they won't see it. 

Hope that helps :)


So in summary, there is no way to accomplish what the OP asked?

Like # people like this
Ana Retamal Atlassian Team Nov 13, 2018

Hi James! If his repo is private, it won't be possible to accomplish what the OP wants. 

If the only reason why OP wants the tester to not have access to the repo is so he can not make changes, he could just restrict the tester's permissions to 'read-only', however I'm more inclined to think he wanted to avoid any kind of access at all so the tester won't count towards the 5 user limit, in that case it won't be possible.

Hope that clarifies, let us know if you have any other question.


Hi Ana.

Your guess is correct, but your motive is not. I simply do not wish to grant unnecessary permissions to testers. This is a proprietary system, and to protect our intellectual property, testers cannot have access to the source code. They just need to submit bugs and convey enhancement requests, and the issue tracker works well for that. It's really just that simple.

We're managing without this feature.


Like # people like this

I have been a paying BitBucket user for years and this is a great suggestion David - I too think they should support this ability!  @Ana Retamal there are many reasons why a company would want to do this, where can we submit this as a feature request (if you are not able to submit it for us?).

For our example I have multiple developers working of various aspects of a project, I don't want cross access to certain repositories but I want to give access to the issue tracker so they can cross monitor issues - I am sure there would be numerous other advantages behind this feature, please treat it seriously!

Like # people like this

I seriously upvote for this feature request

Agreed. The ability to grant read-only access to Issues apart from everything else would be a great feature.

Agreed, I'd love to see this feature added as well

Ana Retamal Atlassian Team Oct 10, 2019

Hi everyone!

Feature requests for Bitbucket Cloud can be submitted in our public Issue tracker

In this case, as there are already several users interested in this feature, I believe it would be better if one of you submits the feature so you can write your own example of how you'd use it and how this would benefit your team. Remember to keep watching the issue to be updated of any notifications on the ticket, so you can engage with the developers shall they add any comments.

It's also important to add your vote to it so they have an estimate of how many users are interested in this.

If you need any help submitting this feature or have any other questions, don't hesitate to let us know :) 

Kind regards,


Upvote. I will pay extra for it

Great suggestion! Please implement this @Ana Retamal !

HI @David Schooley,

This will be possible using Repository permission.

I seriously up-vote for this feature request

We upvote for this feature. For now, we exported our 90+ issues by going to 'Repository Settings' > 'Import and Export'. When you do export it will give you a zip of issues along with any attachments. Then used to convert it to excel/CSV to track those in the excel sheet. For new issues now we are using integrated Trello in bitbucket. But we learned from our mistake of blindly assuming that a big name company would have this very common use case built into their software. Code Repos are sacred and not every Tom, Dick, and Harry should automatically get access to it.

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