Bitbucket Git connector refresh cycle

I have successfully established the connector, associated Jira project key and bitbucket repository URL and added the suggested post-commit URL on the bitbucket POST service: /BitbucketPostCommit.jspa?projectKey=&repositoryUrl=

However, I only see relevant commit messages in the issue, if I use Force Sync link

1 answer

1 accepted

0 votes
Accepted answer

This can happen if your JIRA instance is behind a firewall that the Bitbucket service cannot reach. Even with the newer version of the conenctor, your instance needs to be reachable from the public internet. Check out the section of our doc labled How the connection appears in bitbucket for what URL the connector is attempting to access on your instance. If this URL isn't available to the outside of your firewall, you won't get automatic updates when you push into Bitbucket.

If you are using JIRA OnDemand, you should open a support request as it should be accessible.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

248 views 3 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you