Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Bitbucket 2 step authentication critical issue


I have been trying to log into my account for almost a month. First it was asking for 2 step verification code which I have no idea of. Also I was not receiving any emails from Atlassian even when I clicked on send recovery email (this issue still exists). Currently something weird is happening to my account. When I try to log in, it asks for password and after I successfully submitted the password I was asked to give the verification token generated on my Auth app. After successfully giving the token, it sends me back to the verification token page and now it gives me error on the same verification token. Even I tried with the new token generated on my app without any success. So right now I have only access to my account settings where I can disable /enable 2 step verification but even disabling the 2 step verification comes up with the verification token window. I have tried with Emergency recovery key but it has the same effect. Right now I cannot access my repositories which were created by me. Please someone help me in this situation otherwise I have no choice but to look for some other product.

1 answer

1 accepted

0 votes
Answer accepted
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2022

Hi @The Careers Department

Welcome to the community.

Based on the description, it seems you've enabled 2FA both for your Bitbucket Cloud and Atlassian accounts.
Please kindly be advised that you can enable 2FA under your Atlassian or Bitbucket Cloud account (or both).

Right now, I can see that you've enabled 2FA for your Bitbucket Cloud account and that is why you're being asked to enter the 2FA code even if you've disabled 2FA for your Atlassian account.
I can also see that you've already requested a Bitbucket Cloud 2FA recovery email.

Would it be possible for you to check your email inbox again?
You should be able to receive the 2nd 2FA recovery email that will allow you to disable your Bitbucket Cloud 2FA.

Hope it helps and let me know how it goes.

Mark C

I'm having a very similar issue.  I can log into Jira with my user and 2FA.  But, my Bitbucket login was failing on the 2FA.  Yesterday I requested the email for recovery. and have an hour or so left to wait. 

My question is for the Bitbucket 2FA, will it use the same OTP set up for Atlassian with Microsoft Authenticator?  Or do I need to use another authenticator for Bitbucket, i.e. Google Authenticator? 

Or will scanning a QR for the Bitbucket 2FA add an entry for Bitbucket that is different from the Atlassian entry?  

For my company we have multiple Bitbucket and Jira admins, is there something they can do to turn off my Bitbucket 2FA?  I'm being told they tried and it only turned off my Jira/Atlassian account 2FA for re-enrollement, which worked.  I can still get into Jira, but not Bitbucket.

Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 02, 2023

Hi @Tim Smith

Commonly, if you have enabled both Atlassian and Bitbucket Cloud 2FAs while having the same authenticator App, you should have 2 entries there:

  • 1 for Atlassian (Where you can see your email)
  • 1 for Bitbucket (Where you can see your Bitbucket Cloud username)

Hence, you will need to use the codes coming from the respective account above.
Also, when you scan the QR code for Bitbucket Cloud 2FA, it will add a new entry and you'll have to use the new entry moving forward.
You may also delete the old entry for Bitbucket Cloud as it will no longer work.

Hope it helps and let me know if you have further questions.

Mark C

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events