Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

BitBucket - dead accounts caused by "Can't login - username already exists"

Hello, I have many different usernames (all of which are no longer in use), and now I have to start mis-spelling my username. Is it possible to find out how to re-use a username? Specifically, the following usernames are no longer in use: blachs, benlachs, benjilachs, benjaminlachs ; I have now just created a new username "benjamnlachs" which I don't like, specifically because the other 4 accounts which are unused are now "reserved forever" in BitBucket's usernamespace.


(1) It would be good to know how a given username can be re-used, when the email (eg, using Google Auth) changes.

(2) Can I change my username to any of the 4 usernames I have mentioned (which are presently unused, yet reserved)?

1 answer

0 votes
Syahrul Atlassian Team Mar 02, 2022

Hey @Benjamin Lachs ,


It looks like most of the account you share is managed account so if you no longer have access to the account it's not possible for you to change the username without logging into the account.

If any of the accounts are not managed then you can follow the guide here to update or change your username to free it up.

Basically, the username is tied to a Bitbucket account and it's a first come first served basis. If it's already being used you need to login to the current owner of the username and change it to something else to free it up.

Hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,263 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you