BitBucket captcha does not display correctly

Hi,

Recently we have started to see an issue where if a user fails to log in a number of times the captcha does not load correctly, as shown below:

IE:                                          Chrome:

bb3.PNGbb2.PNG

I have looked in the Atlassian-bitbucket.log and can see the following error:

 

Error creating bean with name 'imageCaptchaServicePrototype' defined in class path resource [stash-context.xml]: Cannot create inner bean 'com.atlassian.stash.internal.web.util.captcha.StashCaptchaEngine#34b267ce' of type [com.atlassian.stash.internal.web.util.captcha.StashCaptchaEngine] while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.atlassian.stash.internal.web.util.captcha.StashCaptchaEngine#34b267ce' defined in class path resource [stash-context.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.stash.internal.web.util.captcha.StashCaptchaEngine]: Constructor threw exception; nested exception is java.lang.NoClassDefFoundError: Could not initialize class sun.awt.Win32FontManager

 

Bitbucket version: 4.9.1

Java version: 1.8.0_111

 

Any information much appreciated.

 

2 answers

0 vote

We've just tried Captchas in 4.9.1 on Windows, and there was no issues as far as we could tell. 

I'd recommend you open a support case at https://support.atlassian.com to allow our support engineers to troubleshoot your problem.

 

Cheers, 

Felix

Divayth, did you ever find a cause or fix for this issue? I have a client that is having the same problem.

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