Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

BB Runner I am facing The connection observed an error and runner status it's shown unregistered

Rajkumar I'm New Here Dec 07, 2021

In Command Line run the BB Runner Token it shows the Updating runner state to "ONLINE".
After we getting this error, BB Runner I am facing The connection observed an error and runner status it's shown unregistered.https://bitbucket.org/rajkumar-dev/runner-demo-repo/admin/addon/admin/pipelines/runners BB runner error.PNG

1 answer

0 votes
Patrik S Atlassian Team Dec 09, 2021

Hello @Rajkumar ,

Welcome to Atlassian Community!

We had an incident on December 7th related with a downstream outage in our underlying platform provider AWS that affected the Bitbucket pipeline builds, as you can see in our public status page :

The issue you reported seems to be related to that incident, so would you please try to run your runner container again and let us know if you face the same error ? If yes, then we can troubleshoot further.

Thank you, @Rajkumar :)

Best regards,

Patrik S

Hi @Patrik S ,

             I am tried bitbucket runner container  but facing same issue, Please fix that error, PFA SS.

BB runner.png

https://bitbucket.org/rajkumar-dev/workspace/settings/addon/admin/pipelines/account-runners

 

 

Regards,

Rajkumar T.

Patrik S Atlassian Team Dec 15, 2021

Hello @Rajkumar ,

Thank you for trying again and sharing the results.

In this case, looking at the error message being thrown on the console, it looks like the runner is not being able to connect to the Bitbucket API. Just to give you a background, when a runner is started, it creates a long living websocket connection to listen for Pipelines events. Also, once self-hosted Runners is done executing specific commands/actions, Runners will then update Pipelines through Bitbucket REST API.

That being said, to confirm your firewall is not blocking the requests to Bitbucket API, could you please make sure all the IPs below are in the allowlist of your firewall ?

Let me know how it goes, and if you have any other questions.

Thanks @Rajkumar

Kinds regards,

Patrik S

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

168 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you