Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

BB Runner I am facing The connection observed an error and runner status it's shown unregistered

In Command Line run the BB Runner Token it shows the Updating runner state to "ONLINE".
After we getting this error, BB Runner I am facing The connection observed an error and runner status it's shown unregistered. BB runner error.PNG

1 answer

0 votes
Patrik S Atlassian Team Dec 09, 2021

Hello @Rajkumar ,

Welcome to Atlassian Community!

We had an incident on December 7th related with a downstream outage in our underlying platform provider AWS that affected the Bitbucket pipeline builds, as you can see in our public status page :

The issue you reported seems to be related to that incident, so would you please try to run your runner container again and let us know if you face the same error ? If yes, then we can troubleshoot further.

Thank you, @Rajkumar :)

Best regards,

Patrik S

Hi @Patrik S ,

             I am tried bitbucket runner container  but facing same issue, Please fix that error, PFA SS.

BB runner.png




Rajkumar T.

Patrik S Atlassian Team Dec 15, 2021

Hello @Rajkumar ,

Thank you for trying again and sharing the results.

In this case, looking at the error message being thrown on the console, it looks like the runner is not being able to connect to the Bitbucket API. Just to give you a background, when a runner is started, it creates a long living websocket connection to listen for Pipelines events. Also, once self-hosted Runners is done executing specific commands/actions, Runners will then update Pipelines through Bitbucket REST API.

That being said, to confirm your firewall is not blocking the requests to Bitbucket API, could you please make sure all the IPs below are in the allowlist of your firewall ?

Let me know how it goes, and if you have any other questions.

Thanks @Rajkumar

Kinds regards,

Patrik S

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

3,473 views 3 10
Read article

Atlassian Community Events