Hi @itservicedesk,
Your question was raised in the Bitbucket forum, however, I do not see a Bitbucket license associated with your email. Does this issue concern a different product?
In any case, if there was a problem with a payment and you need assistance, please reach out to our Customer Advocate team via https://support.atlassian.com/contact/#/
In "What can we help you with?" select "Billing, payments, and pricing". Then, in "Select a topic", select "Problems with a payment or credit card".
We cannot resolve any billing issues in community, you need to reach out to our Customer Advocate team.
Just a heads up, I removed the number at the end of your post (I assumed it was a phone number) to protect your privacy.
If you have any questions, please feel free to let me know.
Kind regards,
Theodora
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