Authentication problem

[Paritosh Sen]

I was having problem with authentication. I'm receiving error "Invalid Username or password" when authenticating to Bitbucket Cloud via git.

[Soumyadeep Mandal · Accepted solution]

Hi @Paritosh Sen ,

Welcome to the community!

One of the possible causes for this issue is that there are stored credentials in your git client or credential manager which interferes while authenticating with Bitbucket Cloud. It could also mean that the credential manager is not providing the correct credentials for authentication. 

To solve this, you will have to clear any stored credentials in your machine and reset your Atlassian Account password. Please refer to the steps below. 

 Steps

1. Firstly reset your password at "https://id.atlassian.com"
2. Ensure you are able to login to Bitbucket Cloud -  "https://bitbucket.org"
3. Clear stored credentials on your machine
   1. Windows: Navigate to Credential Manager and clear stored credentials related to Bitbucket Cloud.
   2. Mac OS X: Navigate to Keychain Access and clear stored credentials related to Bitbucket Cloud
4. Once this is done, try to login to perform a git operation authenticating to Bitbucket Cloud once again. 

Additional Steps if you are using Sourcetree and experiencing this issue. 

1. Open Source Tree
2. On Windows
   
   1.  On the toolbar click "Tools" >> click "Options"
   2. On the "Options" window click the "Authentication" tab
   3. Identify stored credentials to Bitbucket Cloud and remove them. 
3. On Mac
   1. Click Sourcetree > Preferences >> Accounts 
      1. Shortcut = Command + Comma
         
   2. On the Accounts tab, remove stored credentials. 
4. Try authenticating via Sourcetree once again. 

[Paritosh Sen]

Thank you for your solution.

[himanshu_jaiswal]

Hi @Soumyadeep Mandal 

I am facing the same issue. I cleared stored creds. Tried again after resetting.  For some time it works then it shows again the authentication message.

[Soumyadeep Mandal]

Hi @himanshu_jaiswal ,

You can do some troubleshoot like clear browsing cache from your browser, Try in incognito/private brosing, & changing the current browser!