Audit log blank page

[PJ]

I just installed Bitbucket Server 7.1 in Docker. It seems something happened to audit log (blank page).

[PJ · Accepted solution]

It seems that Cloudflare was the problem. I disabled it and audit log appeared. Very strange, I always used Bitbucket behind Cloudflare and never had issues like that.

@edwin I'm running Bitbucket behind proxy and configuration is set as described here https://confluence.atlassian.com/bitbucketserver/securing-bitbucket-server-behind-nginx-using-ssl-776640112.html

@mkemp the console is empty. Only warnings like "DEPRECATED JS - Dropdown constructor has been deprecated and will be removed in a future release. Use Dropdown2 instead."

I noticed that there is no request to /rest/auditing/1.0/events?limit=100

Cloudflare disabled:

Cloudflare enabled:

[mkemp]

Thanks for providing the network tab too!

Do other parts of Bitbucket work too with Cloudflare enabled, say the new PR experience? I'm not sure if it's actually due to Cloudflare being enabled or whether there is a bug in the new auditing feature.

You can see there's batch.js file of 1.2MB where Cloudflare is disabled that is there when it is enabled. That's the web application, so in the case where CF is enabled, it's not even loading the auditing feature.

[PJ]

Do other parts of Bitbucket work too with Cloudflare enabled, say the new PR experience? I'm not sure if it's actually due to Cloudflare being enabled or whether there is a bug in the new auditing feature.

I've not seen any other issues.

I'd say the problem is caused by rocker loader from Cloudflare. I switched it off and everything seems to work fine now.

[mkemp]

Thanks @PJ ! I'll raise this with the appropriate team. My suspicion is that the JS is not executed (and thus doesn't listen) to when the HTML has loaded and thus render the UI. I see from the CF documentation you can exclude this page: https://support.cloudflare.com/hc/articles/218411427

We (Atlassian working on DC) are adding our own deferred feature for JS, Jira 9.0 is shipping with some work on this. I would generally recommend not enabling this since it may break pages and in some cases may make the page loading experience worse overall (say with increased layout shift).

[mkemp]

Thanks again @PJ , we've applied a fix that should roll out with in the next few product versions.

[mkemp]

Hi @PJ 

This could be a bug. Is it possible to also attach to the bug report a screenshot of what's in the browser's console after the page is loaded? (here's a guide: https://balsamiq.com/support/faqs/browserconsole/)

[edwin]

Hi @PJ ,

I've seen something similar in Crowd and the issue was due to the application being run behind a proxy without proxy configurations in place.

Please confirm whether you're running Bitbucket behind a proxy and whether configurations are set in bitbucket.properties.