Atlassian single sign-on doesn't work

Ji Feng September 26, 2022

Hi,

I was able to log into Atlassian account, but failed to access my bitbucket account.  Here is what I got when the login redirects to bitbucket.  I am using Chrome and it doesn't have any extension installed.  Could someone help?  Thanks!

bitbucket_login.png

2 answers

2 accepted

1 vote
Answer accepted
Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 27, 2022

Hi, @Ji Feng, welcome to the community! 

I confirmed that your Bitbucket account was set as inactive because you haven't logged in for a long time, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,
Caroline

Ji Feng September 27, 2022

Hi Caroline,

I can access the bitbucket now.  Thanks for fixing it.

Best,

Ji

Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 27, 2022

Thanks for your confirmation, @Ji Feng! I'm glad to help! 

Kind regards,
Caroline 

0 votes
Answer accepted
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 26, 2022

Hi @Ji Feng ,

Can you log into the Atlassian portal with your account?

https://id.atlassian.com

Ji Feng September 27, 2022

Yes, I can.  I was posting the question with an authenticated session and I am still logged in with Atlassian. Thanks!

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