Atlassian single sign-on doesn't work

[Ji Feng]

Hi,

I was able to log into Atlassian account, but failed to access my bitbucket account.  Here is what I got when the login redirects to bitbucket.  I am using Chrome and it doesn't have any extension installed.  Could someone help?  Thanks!

[Caroline R · Accepted solution]

Hi, @Ji Feng, welcome to the community! 

I confirmed that your Bitbucket account was set as inactive because you haven't logged in for a long time, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,
Caroline

[Ji Feng]

Hi Caroline,

I can access the bitbucket now.  Thanks for fixing it.

Best,

Ji

[Caroline R]

Thanks for your confirmation, @Ji Feng! I'm glad to help! 

Kind regards,
Caroline 

[Ollie Guan · Accepted solution]

Hi @Ji Feng ,

Can you log into the Atlassian portal with your account?

https://id.atlassian.com

[Ji Feng]

Yes, I can.  I was posting the question with an authenticated session and I am still logged in with Atlassian. Thanks!