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Atlassian blocked Ukrainian user account


I am a Ukrainian developer, currently based in Kyiv, Ukraine. My original account is linked to the email <email_removed_for_privacy>.

I recently received the following message:

Dear Atlassian user,

U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity.

Official documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible.

We look forward to your reply.

I replied with copies of my Ukrainian and international passports, but didn't get any response. 

Сan you please unblock my account?

2 answers

1 accepted

4 votes
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2022

Hi @karpovsystems 

I'm sorry to hear about this mixed up. Best choice you've got is to raise (if you haven't already) a request at

Hope that this will be sorted out!

Hi! Sorry, was to post here: did they solve your issue?

I cant raise a request bc you deactivated my account.  Why is this happening

Did they solve your issue?

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