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An account with that name already exists.


I used to have a Bitbucket account with the username: andrewabogado

I may have not linked it to the Atlassian ID but I'm sure it's associated with the email I use.

Now when I log in to Bitbucket, it required me to create a username through which I'd prefer to use andrewabogado but it says An account with that name already exists.

As far as I can remember, the username was associated to the email that I normally log in and now it's not tied to it. I'm confused.

How can I regain my preferred username?

Hope you can help me with this.


1 answer

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2023

Hello @Andrew Abogado ,

Thank you for reaching out to Atlassian Community!

To further help you on this case, I will raise an internal ticket with the same email you used to post this question. You should be receiving an email with the ticket link soon. In case you don't receive it, please let me know so I can share it here :) 

Thank you, @Andrew Abogado !

Patrik S

Hey @Patrik S , sorry to have missed this. Just dropping this message to thank you for assisting me on my queries and actually made the right fix. 

Truly appreciate your help. 🙏




Like Patrik S likes this
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 22, 2023

Hey @Andrew Abogado ,

You're very welcome! Feel free to reach out if you ever need help in the future :) 

Like Andrew Abogado likes this

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