After upgrading Bitbucket server, trying to change the user's avatar is not working

[Mario José Echeverría Hernández]

After I upgrade bitbucket to the version 7.9.1, when I try to change user's avatar it fails, the message is the following: "Something went wrong while trying to serve your request. Try reloading the page.". I tried reloading the page, change different browser, new incognito window, etc. I have configure reverse proxy for apache and have another atlassian apps, but this is the only one that is not working and didn't find anything about it in the bitbucket logs. Any advice?

[Dave Theodore [Coyote Creek Consulting]]

It sounds like a filesystem permission issue.  Make sure the entire Bitbucket home directory (all sub directories and files) are owned by the user that the Bitbucket Java process runs at.

[Mario José Echeverría Hernández]

Yeah I did it as well, I run the following commands:
# chown -R atlbitbucket:atlbitbucket /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket
# chmod -R 775 /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket

However the issue persist, finally I decided to uninstall Bitbucket and do a clean installation, it worked like a charm, then I re-create the projects and repositories.

Thank you so much for your help. Regards