Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

After upgrading Bitbucket server, trying to change the user's avatar is not working

Mario José Echeverría Hernández
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 17, 2021

After I upgrade bitbucket to the version 7.9.1, when I try to change user's avatar it fails, the message is the following: "Something went wrong while trying to serve your request. Try reloading the page.". I tried reloading the page, change different browser, new incognito window, etc. I have configure reverse proxy for apache and have another atlassian apps, but this is the only one that is not working and didn't find anything about it in the bitbucket logs. Any advice?

1 answer

0 votes
Dave Theodore [Coyote Creek Consulting]
Community Champion
January 18, 2021

It sounds like a filesystem permission issue.  Make sure the entire Bitbucket home directory (all sub directories and files) are owned by the user that the Bitbucket Java process runs at.

Mario José Echeverría Hernández
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 18, 2021

Yeah I did it as well, I run the following commands:
# chown -R atlbitbucket:atlbitbucket /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket
# chmod -R 775 /var/atlassian/application-data/bitbucket /opt/atlassian/bitbucket

However the issue persist, finally I decided to uninstall Bitbucket and do a clean installation, it worked like a charm, then I re-create the projects and repositories.

Thank you so much for your help. Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
7.9.1
TAGS
AUG Leaders

Atlassian Community Events